Shipping policy

Delivery time for non-customized products is 1-3 business days.
Delivery time for personalized products is 7-10 business days.

The product will only be shipped once payment has been received.

In some orders the system may offer an Express delivery method with an additional charge.

Tracking

The customer will be informed through the carrier, of the tracking number, by SMS or email. Alternative delivery points could be offered through the carrier's website.

Expenses

Shipping costs may differ depending on the destination area, the amount or the weight. We offer free shipping costs for shipping to the Peninsula.

If the system offers a more agile delivery method for the order, this will be optional for the customer and will entail an additional charge that must be assumed in his order.

Shipping Zones

We ship to Spain, the Peninsula and the Balearic Islands.
Some of the areas may incur additional shipping costs.

At the moment no shipments are made to the CANARY ISLANDS, CEUTA AND MELILLA.

Carriers

At baluka.es we use GLS as the reference transport company. When making the purchase, the customer will be able to choose the shipping method, provided that there is the possibility of choosing for his order. Failing that, it will be our system that will assign the available shipping method.

• In the event that one of the deadlines is modified, the baluka.es Customer Service will notify you, either by email or telephone call, of the approximate delivery time for the total shipment of your order. In the same way, you will be kept informed of any variation that may arise from said term.

• In the event that an order is made up of several different products, not all of which are available for shipment at the time the order is placed, the customer may request partial shipment of their order and the subsequent shipment of the pending products. Said partial shipment may only be requested when the total shipment of the order is going to be delayed beyond the delivery times indicated on the website and this shipment must be finally approved by baluka.es, who will always have the final decision regarding the realization of partial shipments.

• Orders will not be served in PO Boxes. We reserve the right to withhold shipping on orders with wrong addresses. In any case, we will contact you according to the information provided for any incident or doubt that may arise in the processing of your order.

• It is possible that your order arrives in different packages and even by different transport companies and with differentiated deliveries. The company reserves the right to do so due to differences in stocks, logistics warehouses from which the shipment is made, or other cases. This does not imply any additional cost for the client. The customer will only pay the shipping costs once, unless, due to some special products, this is indicated at the time of purchase.

EUROPEAN CONSUMER REGULATION

We inform you that the European Commission has created the first European platform for the resolution of conflicts in online commerce protected by the latest consumer law. In this sense, as managers of an online sales platform, we have the duty to inform our customers about the existence of an online platform for alternative dispute resolution.

To use the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr