Privacy policy

ADDITIONAL INFORMATION ON DATA PROTECTION - PRIVACY POLICY

For us, your privacy is very important. No one but you cares about your life and how you share it with your pets. This is why we want to be very clear with the data that our website collects about you and that, always, are for the proper functioning of the service and to be able to expressly offer what may interest you.

What is done and not done with your personal data on this website you will find here.

This policy expresses how the personal information of all people who are related to baluka.es through this website will be treated and protected. Please, you must read all the sections of the Legal Notice, the Cookies Policy and this privacy policy before using this website.

In accordance with the provisions of EU Regulation 2016/679, of the European Parliament and of the Council of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, DOS AND ONE TRILOGIC, SL, informs you that, by accepting this Privacy Policy, you give your express, informed, free and unequivocal consent so that the Data you provide, and on which the security, technical and organizational measures provided for in current regulations, are treated by DOS AND ONE TRILOGIC, SL, as data controller.



Who is responsible for this website?

  • Identity of the Responsible: DOS AND ONE TRILOGIC, SL
  • Commercial name: Baluka Pets
  • NIF: B01957497
  • Address: Passatge de les roses, 51 – 08340 Vilassar de Mar (Barcelona)
  • Email: hola@baluka.es
  • Activity: Online sales services, advertising, marketing and public relations
  • Contact details of the data protection officer: hola@baluka.es
  • Registered in the Mercantile Registry of Barcelona, ​​in volume 47466, folio 214 and sheet B-552709, entry 1, on September 25, 2020



What personal data is collected on this website?


For the purposes established in this Privacy Policy, baluka.es collects and processes the Personal Data detailed below, which will depend on the different products or services requested on this Website :

Identification data: name, surnames.

Contact details: postal address, email, mobile phone number.

Contractual data: data on contractual operations, DNI, products and services purchased, financial operations, payment data.

Browsing data: IP address, device type and identification, browser type, domain through which you access the Website, browsing data, activity on the Website.



On what legal basis are these data processed?


We treat your personal data with the following legal bases:

  • The execution of a contract with baluka.es, for contracting services, publishing advertisements and managing the requested services.
  • The consent of the user in relation to contact, subscription to content and the sending of commercial communications, via mail, cookies or messaging systems.
  • The legitimate interest of the data controller to protect users of the baluka.es website from abuse and fraud in the use of our services.



For what purpose will we treat your data?


On this website, there are different forms, in each of them, the information you collect will be used as follows:

Content subscription forms: there are several forms to activate the subscription The data provided will be used exclusively to send the Newsletter and keep you updated on news and specific offers, exclusively for baluka subscribers. is

Comment form: The personal data entered in the form to insert these comments will be used exclusively to moderate and publish them.

Contact form: There is also a contact form for queries, suggestions or professional contact. In this case, the email address will be used to respond to them and send the information that the user requires through the web.

Registration Form: In this case, we request the following personal information: Name, Email, so that you can create an account in our system and give access to its functionalities.

Sales form: I also process data to manage the purchase of food, services and accessories for pets, including order management, payment and all operations related to contracting the chosen service or product . This includes sending follow-up emails, responses, invoices, receipts, etc.

Affiliate registration form: We request affiliate data, including payment data to manage the registration of affiliates and settle the corresponding commissions.

Download Systems: On this website you can download different contents that are periodically incorporated in text, video and audio format. In this case, an email is required to activate the subscription form. Your information is used for the purposes indicated for subscribers.


Personal data storage time


Customer Data: The retention period of personal data will vary depending on the service that the Customer contracts. In any case, it will be the minimum necessary, and can be maintained until:

  • 4 years: Law on Infractions and Sanctions in the Social Order (obligations in terms of affiliation, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books…).
  • 5 years: Art. 1964 of the Civil Code (personal actions without special term).
  • 6 years: Art. 30 of the Commercial Code (accounting books, invoices…).
  • 10 years: Art. 25 of the Law on Prevention of Money Laundering and Financing of Terrorism.

Subscriber data: From when the user subscribes until they unsubscribe.

Data of potential clients: the data will be kept in any case during the validity of the established commercial relationship and, once concluded, two years, unless the user requests its deletion beforehand.



What are your rights regarding the use of data?


Anyone has the right to obtain confirmation on whether baluka.es is processing personal data that concerns them or not.

Interested persons have the right to:

  • Request access to personal data relating to the interested party.
  • Request its rectification or deletion.
  • Request cancellation.
  • Request the limitation of your treatment.
  • Oppose the treatment.
  • Request data portability.

If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal

In case you feel your rights have been violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the Data Protection Control Authority authority through its website: https://www.aepd.es/es

To exercise these rights, you can write to hola@baluka.es .

There is a form for the exercise of your rights, you can request it by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.

These forms must be signed electronically or be accompanied by a photocopy of the DNI.

If someone represents you, you must attach a copy of their DNI, or it must be signed with your electronic signature.

The forms can be submitted in person, sent by letter or by mail to the address of the person in charge that appears at the beginning of this text.


Directory Services


The directory inclusion services referenced on the website itself will be free. baluka.es will ensure that the files and advertisements that appear on the Web express truthful information and are kept up to date, although it does not guarantee the accuracy of the data contained therein at all times.

The data and other content of the ads inserted in the directories are provided by the advertisers, so baluka.es is not responsible for possible inaccuracies or errors that the ads may contain, nor does it guarantee in any way the experience, integrity or responsibility of advertisers or the quality of their services.

The advertisements inserted in the directories will remain published on the portal until they are eliminated or suspended by the user, advertiser or professional, who logically will not be responsible for the fact that, once removed from their databases, the advertisements continue to be indexed in search engines other than this portal.

Any contractual or non-contractual relationship that the user formalizes with the advertisers or third parties contacted through this portal are understood to be carried out solely and exclusively between the user and the advertiser and/or third party. The user knows and accepts that baluka.es only acts as a channel or advertising medium and that, therefore, it does not have any type of responsibility for damages or losses of any nature caused by reason of its negotiations, conversations and/or contractual or non-contractual relationships with advertisers or third-party natural or legal persons contacted through this portal.


Remarketing actions: Google Ads


Ads is a Google platform for ADVERTISERS who want to advertise on GOOGLE. In baluka.es Google Ads is used, Google's advertising platform that allows you to create campaigns and ads to be displayed on other web pages. When generating an ad, the audience can be segmented by:

  • Place
  • Demographic data (age, gender, etc.)
  • Interests (activities, hobbies, etc.)
  • What they buy on the internet and through other channels
  • Etc

The data obtained through Google Ads is subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Google be used for a different purpose.


Facebook Ads

This website uses Facebook Ads:

Facebook Ads allows you to segment the audience to target an ad

Thanks to Facebook's custom audiences function, an audience can be created from the data of users and subscribers of this website, such as email addresses and phone numbers. To do this, it is necessary to share the databases with Facebook to later create personalized audiences by directing the ads to people with similar profiles.

For the targeting of ads in accordance with Facebook Policies no sensitive personal information is used and is not shared with third parties or other advertisers, and will be deleted by Facebook as soon as this process is complete. In addition, Facebook will take care to ensure confidentiality.

The ad system designed by Facebook allows you to show relevant and useful ads without revealing your identity to advertisers, being able to reach groups of people with specific profiles.

At any time as a user, you can revoke your consent through https://www.facebook.com/settings?tab=ads, where you can configure the reception of ads. You can also indicate that you do not want ads based on interests from Facebook, or from other companies, through the European Interactive Digital Advertising Alliance (EDAA) of Your On Line Choices (http:/ /www.youronlinechoices.com/es/) or in the settings of your computer or your mobile device.

To use the custom audience function, this website uses Facebook's Website Custom Audience tool, which makes use of the Facebook pixel that marks the visitor to this website anonymously. If you wish to object to the use of Facebook's Website Custom Audiences, you have the possibility to do so at: https://www.facebook.com/ads/website_custom_audiences/.

For more information on the scope and purpose of data collection by Facebook and its subsequent treatment, as well as, to configure your privacy, you must go to the following links:

https://www.facebook.com/privacy/explanation


Facebook Conversion Tracking Pixel


For the optimization of the advertising campaigns of the ads that are published on Facebook, and for statistical purposes, the conversion tracking pixel of Facebook Inc., 1601 s. California Ave, Palo Alto, CA 94304, which tracks user actions after clicking an ad.

The data obtained through said pixel is anonymous and does not refer to identified individuals, nor are they stored or created with their personal data.

This data may be stored and processed by Facebook, and Facebook may link this data to your Facebook account and also use it for its own advertising purposes in accordance with Facebook's data usage policy which you will find at https: //www.facebook.com/about/privacy/, recently updated at https://www.facebook.com/about/privacy/update.

You can enable Facebook and its partners to insert advertisements on and off Facebook, and for this purpose a cookie may be stored on your computer.


Notification and declaration of breaches


Security notification and breach declaration


At DOS AND ONE TRILOGIC, SL we assume security measures appropriate to the level of risk to protect personal information against loss, improper use and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved. the processing and nature of personal information; however, if DOS AND ONE TRILOGIC, SL, determines that your service data has been misappropriated (even by an employee of DOS AND ONE TRILOGIC, SL, has been exposed by a security breach or acquired incorrectly by a third party , DOS AND ONE TRILOGIC, SL will inform you immediately of said security breach, appropriation or improper acquisition


To which recipients will your data be communicated?


Many tools used on this website to manage data are contracted by third parties. To provide services that are strictly necessary for the development of the activity, DOS AND ONE TRILOGIC, SL shares data with the following providers under their corresponding privacy conditions:

Third-party service providers (for example, payment processing services, order processing, analytics, marketing campaign management, website management, and email distribution and other similar service providers) in order for these may perform commercial functions on behalf of DOS AND ONE TRILOGIC, SL.

The web development and maintenance company, or the hosting company, may occasionally have access to this website. They have signed a contract for the provision of services that obliges them to maintain the same level of privacy that is applied to the treatments carried out on this website.

Any international transfer of data derived from the use of tools or service providers will be adhered to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies in terms of privacy, secrecy and security. of the data.

Specifically this website uses the following tools:

  • Email marketing tool: ActiveCampaing
  • Invoicing tool: Quipu
  • Analysis tools: Google Analytics
  • Online chat tool: ActiveCampaing


Segmentation and profiling


The registration of personal data provided at the time of subscription, contact, interaction with the web and any other data provided during browsing, including the information provided by cookies in relation to browsing habits, will be used in order to be segmented or categorized in order to apply them to the activity related to (the management of general administration, information, commercialization of advertising spaces, analysis of proposals requested by users/customers, statistical study of the services and contents used , tastes and preferences, and surveys or forms).

Profiling, through the analysis of your automated individual decisions, consists of the use of your Personal Data to evaluate certain personal aspects, such as the analysis and prediction of your economic situation, personal preferences, interests, behavior, location, movements and attitudes. Being the logic applied to obtain these profiles the use of statistical procedures and being the consequences of this treatment of your data through the creation of profiles, the sending of personalized communications of your interest with content related to products and services for pets.

The legal basis for the processing of your data for the indicated purposes and the elaboration of automated individual decisions by elaborating profiles, is the consent granted by checking the box indicated above

The data we use to create profiles and that we show to advertisers is not data that allows users to be identified, only the type of audience we have, their age, country, gender, etc.


Affiliate links and advertising


This website offers the User sponsored content, advertisements and/or affiliate links.

Among the links that you can find, there is the possibility of informing and referring to products and/or services and/or infoproducts of third parties. The information that appears in these affiliate links or the inserted ads is provided by the advertisers themselves, so baluka.es is not responsible in any case for inaccuracies or errors that the ads may contain, nor can offer guarantees about the experience, integrity or responsibility of the advertisers, or the quality of their products and/or services, although those products or services that baluka.es and its team have tested will always be recommended.

Furthermore, the ads will remain published on the portal until they are removed or suspended by the advertiser or by baluka.es, which logically is not responsible for the fact that, once removed from its bases of data, the ads continue to be indexed in search engines other than this portal.

Every user must understand that any contractual or non-contractual relationship between the User and the advertisers, affiliates or third parties contacted through this website, are understood to be carried out solely and exclusively between the user and the advertiser and/or third party. baluka.es only acts as a channel or advertising medium and, therefore, has no responsibility for damages of any nature caused by its negotiations, conversations and/or contractual or non-contractual relationships with advertisers or third-party natural or legal persons contacted through this website.


Secrecy and data security


baluka.es is committed to the use and treatment of the user's personal data, respecting their confidentiality, in accordance with their purpose; as well as to comply with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that ensures that your data travels in a complete and secure manner; that is, the transmission of data between a server and the web user, and in feedback is totally encrypted or encrypted.)

baluka.es cannot guarantee the absolute impregnability of the Internet network, nor, therefore, the violation of data through fraudulent access to them by third parties.

With respect to the confidentiality of the processing, DOS AND ONE TRILOGIC, SL will ensure that any person who is authorized by DOS AND ONE TRILOGIC, SL to process the client's data (including its staff, collaborators and providers), will be under an appropriate obligation of confidentiality (either a contractual or legal duty).

When a security incident occurs, upon realizing it DOS AND ONE TRILOGIC, SL must notify the Client without undue delay and must provide timely information related to the Security Incident as it is known, or when the client reasonably requests it. .


Accuracy and veracity of the data


As a user, you are solely responsible for the accuracy and correctness of the data you send to balukaes, exempting DOS AND ONE TRILOGIC, SL (baluka.es ), of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.


Revocability


The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by notifying DOS AND ONE TRILOGIC, SL (baluka.es) at the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.


Changes to the Privacy Policy


DOS AND ONE TRILOGIC, SL reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, it will announce on this page the changes introduced with reasonable anticipation of their implementation.

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